![]() ![]() "No patient who reported being happy with their aesthetic results left a negative review, indicating that a good aesthetic outcome virtually guarantees a positive review," the researchers write. ![]() Good aesthetic outcomes were the "dominant driver" of positive reviews.Across the three sites, 86 percent of reviews were positive (4 or 5 stars) and 14 percent were negative (1 or 2 stars). Kim and colleagues performed a quantitative analysis to identify statistically significant themes affecting patient satisfaction after abdominoplasty. The study included nearly 800 reviews written by patients who underwent abdominoplasty in six metropolitan areas: New York, Los Angeles, Chicago, Houston, Philadelphia, and Miami.ĭr. ![]() The researchers analyzed ratings of plastic surgeons on three popular review sites: Google, Yelp, and RealSelf, which is dedicated to plastic/cosmetic surgery ratings. Just Three Percent Rate of Negative Online Ratings after Abdominoplasty Kim, MD, of Northwestern University Feinberg School of Medicine and colleagues. For patients undergoing "tummy tuck" surgery (abdominoplasty), satisfaction with the aesthetic outcome is the main factor affecting whether they write a positive or negative online review for their plastic surgeon, reports the March issue of Plastic and Reconstructive Surgery®, the official medical journal of the American Society of Plastic Surgeons (ASPS).īut interactions with office staff and postoperative follow-up by the surgeon also influence plastic surgery ratings on online review sites, according to the study by ASPS Member Surgeon John Y.S. ![]()
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